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Gkiola Pool in SouthernThassos, Astris Village

Rights and Obligations of hotel-guests and hoteliers

The rights and obligations of hotel guests and hotels themselves have been included for the first time in the Greek Civil Code and later in a more detailed way in Law No 1652/30-10-1986.

Civil Code

The Greek Civil Code of 1946 includes regulations on the rights and obligations of hoteliers as well as and hotel guests (articles 834 – 838). These regulations specify among others that:

  • The hotelier is responsible for any damage, destruction or removal of objects brought in the hotel by the guests, unless the damage is due to the negligence of the guests themselves, their visitors, companions or aides, to the nature of the object itself or reasons beyond the power of the hotelier.
  • The liability of the hotelier is limited to a certain amount per guest for damage or loss of money or valuables.
  • The guest’s claim on any damage or removal is void if the claim is not made promptly .
  • The hotelier can legally use part of the objects brought by the guest to the hotel as warranty for claims on accommodation and related services provided by the hotel and not compensated by the guest.

Code on the relations between hotel guests and hoteliers (1652/1986)

Regulations  of relations between hotel guests and hoteliers (Code of relations) were initially drafted as decision of the secretary general of the Greek National Tourism Organization, No. 503007 / 76 and were later modified in the decision of the secretary general of the Greek National Tourism Organization, Nr. 535813/79. The regulation was ratified as law by the Greek Parliament within Article 8 of Law No. 1652/1986. The above law regulates aspects of daily relationships between hoteliers and individual guests or tourists travelling in groups organized  in tourist packages. Among others, the regulations specify that:

  • The hotelier is obliged to rent the rooms of the hotel and to offer all advertised services to any guest that requests them, with some exceptions (for instance if the guest is obviously drunk).
  • The hotelier can request a deposit up  to 25% of the total cost of the guest’s stay, which is calculated as agreed days of stay X daily price.
  • Every room includes a poster with the hotel’s prices.
  • On the day of departure, the guest should leave the room by 12 noon. They can agree with the hotelier to keep the room longer if it available. If the stay is extended until sometime before 18.00 pm, the guest should pay a supplement that amounts to half the cost of daily price. If the stay is extended after 18.00 pm, then the guest should pay the  full sum of a day’s price to the hotelier.
  • The price of a double room equals the price of a twin bedded room, as long as the room is officially characterized as double.
  • If a double room is used by a single person, then the guest is charged  80% of the regular double room price, provided that this sum is no smaller than the price of a single room in the same hotel.

Addition of an extra bed in a single or double room increases the price of the room by 20%

Tourist Rights & Obligations

Learn your rights and obligations.

  • The hotelier is obliged to lisence vacant rooms to customers and provide all advertised amenities.
  • The deposit for the booking cannot exceed the 25% of the total accommodation cost, and on the other hand cannot be less than the charge for one night.
  • In the event that the customer wishes to cancel a booking, and the cancellation is made 21 days prior to the agreed arrival date, the hotelier is obliged to refund the deposit in full, while for cancellations made within 21 days, the customer must pay the hotelier the 50% of the total cost of the cancelled booking.
  • In the event that the hotelier is unable to provide rooms they have confirmed with customers, they are obliged to secure customers’ stay in alternative accommodation of at least the same category, in the same town, which offers the same amenities and services as those advertised by their own establishment.
  • The hotelier is only responsible for valuable belongings entrusted to them by the customer, and for which they have issued the relevant receipt.
  • Keeping pets of any kind in a hotel is forbidden, unless the hotel provides a designated area for pets. In all cases, a prior arrangement on this issue must be made between the hotelier and the tourist-consumer.
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